Payments & Discounts
Oh no! Please try an alternative payment method or contact us at firstname.lastname@example.org and one of our customer service representatives will help you as soon as they can!
Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at email@example.com and our team will be able to advise you further.
Shipping Policy & Orders
Everywhere, and it is free!
Europe Standard Delivery (3-5 Working Days)
Rest of World Standard Delivery (7-14 Working Days)
*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays and tech updates) which result in a longer delivery.
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you are still having problems please contact us!
Returns & Refund
If you are returning an item, please contact us with your name and order number at firstname.lastname@example.org where we will be able to advise you further on our returns process.
Yes, you can. simply include this information on the returns invoice and request which item(s) you would like to exchange for. If you’ve requested an exchange, we’ll send this out on our upgraded delivery service completely free of charge!
Unfortunately, we are unable to refund the difference between the original price and the sale price.
Products & Warranty
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at email@example.com.
Also, find more about our chakra products through our complete Chakra Set Guide